In our last blog post, we raised the issue of how negative customer experiences can lead to negative reviews of your business. At Advantage Marketing, we often talk to our clients about the effect of the voice of the customer on…
Read Morereview management
Customer Review Best Practices People who’ve taken the time to write a review want to be heard. It’s no different than if they’d contacted your customer service desk. Your service representatives wouldn’t ignore them and neither should any business online….
Read More
Review management means taking steps to improve your online reputation by managing the reviews potential customers read. With the evolution of smartphone technology and the subsequent increase in customer adoption of online reviews, the power of reputation has been amplified dramatically and…
Read More
